At Tredzcycle, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase products, or interact with us in any way. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information when you use our website or services:
Personal Information: When you place an order, create an account, or contact us, we may collect personal details such as your name, email address, postal address, phone number, and payment information.
Non-Personal Information: We also collect non-identifiable information about your use of our website, such as browser type, IP address, and browsing patterns. This helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders: To complete and manage your orders, including shipping and delivery, payment processing, and customer support.
To Improve Our Services: To understand how our website is used, monitor performance, and enhance your experience.
To Communicate with You: To send order confirmations, shipping updates, promotional offers (with your consent), and customer service-related communications.
To Protect Our Business: To detect fraud, comply with legal obligations, and ensure the security of our website.
3. How We Protect Your Information
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption, firewalls, secure servers, and regular security audits. However, no data transmission over the internet or storage method can be 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal data in the following cases:
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, shipping orders, and providing customer support. These third parties are only permitted to use your information to fulfill their functions and are obligated to protect your data.
Legal Compliance: If required by law or legal process, we may disclose your personal information to comply with legal obligations or respond to lawful requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified of any changes to ownership or the use of your personal data.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, analyze trends, and improve the functionality of our website. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to use some features of the website.
6. Your Rights
As a customer, you have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can update or correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal data, subject to legal and contractual restrictions.
Objection to Processing: You may object to the processing of your personal data under certain circumstances.
Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at info@tredzcycle.co.uk.
7. Marketing Communications
With your consent, we may send you marketing communications, including special offers, promotions, and updates about our products and services. You can opt out of these communications at any time by clicking the unsubscribe link in the email or by contacting us directly at info@tredzcycle.co.uk.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will take immediate steps to delete such information.
9. International Transfers
As we are based in the United Kingdom, your personal data may be processed and stored outside the UK in countries with different data protection laws. We will ensure that any transfer of your data to another country is in compliance with applicable data protection laws and that your privacy rights are respected.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we operate our website. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy regularly to stay informed about how we protect your personal data.