At Tredz Cycle, your satisfaction is our priority. This policy outlines the terms for returns, refunds, and cancellations to ensure a smooth and fair experience for all our customers.
Scope of Policy
This policy applies to all purchases made directly from tredzcycle.co.uk. It covers returns due to change of mind, defects, damages, incorrect deliveries, and order cancellations.
Return Eligibility Window
Items are eligible for return within 30 days from the date of delivery. Requests made after this period may not be accepted.
Returns
We accept returns for products that are unused, in original condition, and returned with all original packaging, accessories, and proof of purchase. Items that have been used, damaged, or returned without packaging or proof of purchase are not eligible for return.
Return Label
We provide a prepaid return shipping label for all eligible returns. Once your return is approved, the label will be sent to you via email.
How to Initiate a Return
To initiate a return, contact our customer service team within the 30-day window. Provide your order details and reason for return. Wait for return authorization before sending anything back. We will email you a prepaid label once the return is approved.
Who Covers Return Shipping
For change-of-mind or unwanted returns, we will provide a prepaid label, but the return shipping cost may be deducted from your refund. If the return is due to a defective, incorrect, or damaged item, return shipping is fully covered by us.
Preferred Contact Method
The preferred way to contact us is via email. You may also reach us by phone or mail.
Email: info@tredzcycle.co.uk
Phone: +44 20 7946 0857
Address: 140 High St, Wollaston, Stourbridge DY8 4PE, UK
Await Return Authorization
Please do not return any item without prior authorization. A Return Authorization Number (RMA) must be issued by our team and included with your return.
Package Product Securely
Please package the item securely to prevent damage in transit. Include your RMA number, a copy of your order confirmation, and all original items and packaging.
Return Condition
All returned products must be in resellable condition, unless returning due to damage or defect. Items returned in poor condition may be rejected or refunded at a reduced amount.
Change of Mind Returns
You may return an item if you change your mind, as long as it meets the return criteria. A prepaid return label will be provided, but the return cost may be deducted from your refund.
Defective Items
If your item is defective or malfunctioning, please contact us within 48 hours of receiving it. We will arrange a replacement or full refund, and cover return shipping.
Damaged in Transit
If your item arrives damaged, please take clear photos and contact us within 48 hours of delivery. We will arrange a replacement or refund and provide a prepaid return label.
Incorrect Items Delivered
If you receive an item you did not order, notify us within 48 hours. We will arrange free return shipping, and send a replacement or issue a refund.
Non-Delivery
If your order is not delivered within the expected timeframe, please contact us immediately. Once confirmed as lost, we will reship your order or issue a full refund.
Order Cancellation
Orders can be cancelled before dispatch by contacting us promptly. If the item has already shipped, it must be returned using the standard return process.
Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method. Refunds are typically processed within 14 business days. Please note that original shipping charges are non-refundable, unless the item was defective or sent in error.
Contact Information
Business Name: Tredz Cycle
Email: Support@tredzcycle.co.uk
Contact Us:+44 20 7946 0857
Company Name: Cota Construction (UK) Ltd
Company number: 08600638
Address: 140 High St, Wollaston, Stourbridge DY8 4PE, UK
Business hours: 9:00 AM to 5 PM London (GMT) Monday to Friday