At Tredzcycle, we’re committed to providing a reliable, transparent, and hassle-free shopping experience from checkout to delivery and beyond.
Shipping Range
We currently ship within the United Kingdom at the customer’s address. We are actively exploring options to expand our shipping range in the near future.
Shipping Costs
We offer free shipping on all orders within the United Kingdom. All charges are clearly shown at checkout with no hidden fees.
All prices listed on our website are in British Pounds Sterling (GBP £).
Payments are processed in GBP, and any currency conversion fees (if applicable) are the responsibility of the customer’s payment provider.
Order Processing Time
Orders are processed within 1–2 business days, Monday to Friday (9:00 AM – 5:00 PM GMT).
Orders placed on weekends will be processed the next business day.
Order Cut-Off Time
Orders placed before 2:00 PM GMT (Monday to Friday) are processed the same business day.
Orders placed after 2:00 PM GMT (Monday to Friday), on weekends, or public holidays will be processed the next business day
Delivery Time
Transit time is typically 5–7 business days. Total delivery time from order to arrival is approximately 6–9 business days.
Please note that delivery times may vary due to factors beyond our control, such as weather or courier delays.
Shipping Partners
We use reliable courier services including DHL and FedEx.
All shipments are fully insured. If your package is lost or damaged in transit, please contact us immediately.
We are committed to sustainability and use eco-friendly packaging whenever possible.
Order Tracking
Once your order has been shipped, you will receive an email with tracking details.
You can track your order through our website using your tracking number.
If you need assistance, our customer support team is available to help with any tracking inquiries.
Missing Items
If any item is missing from your delivery, please contact us at info@tredzcycle.co.uk within 7 days of receiving your order.
We will work quickly to send a replacement or issue a refund, depending on the situation.
Returns and Refunds
Return Window
You may return items within 30 days of receiving your order.
Return Conditions
Items must be unused, undamaged, and returned in their original packaging.
Please note that custom or personalized items are not eligible for return.
Return Shipping Costs
If the item is defective or incorrect, we will cover the return shipping cost.
If you are returning an item due to personal reasons (such as ordering the wrong size or changing your mind), you are responsible for the return shipping cost.
Refunds
Refunds are processed within 14 business days after we receive the returned item.
The refund will be issued to your original payment method.
Restocking Fee
We do not charge restocking fees on any returns.