At Tredz Cycle, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.
Information We Collect
We may collect the following types of personal information:
Personal details – such as your name, email address, phone number, and billing/shipping addresses
Order and payment information – such as purchased items, payment method (not card details), and delivery preferences
Technical data – including IP address, browser type, device information, and website usage data via cookies
Communication records – such as emails, customer support messages, or feedback
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Improve our website and services
Send order updates and relevant communication
Detect and prevent fraud or misuse
Comply with legal obligations
We do not sell or share your personal information with third parties for their marketing purposes.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual necessity – to complete your purchases
Legitimate interest – to improve services and prevent fraud
Consent – for marketing or optional cookies
Legal obligations – to comply with tax, accounting, or regulatory requirements
How We Protect Your Data
Your information is protected using industry-standard SSL encryption, firewalls, and access controls.
We work only with secure, PCI-compliant payment processors and do not store your full card details.
Cookies
We use cookies to enhance your browsing experience. These include:
Necessary cookies – for essential site functionality
Performance cookies – to help us analyze website traffic
Marketing cookies – only if you give consent
You can manage your cookie preferences at any time through your browser settings or our cookie banner.
Your Rights
Under UK and EU data protection laws, you have the right to:
Access the personal data we hold about you
Correct any inaccurate information
Request deletion of your data (where applicable)
Withdraw consent at any time (for marketing or optional cookies)
Object to certain processing activities
Request data portability
To exercise any of these rights, please contact us at Support@tredzcycle.co.uk.
Data Retention
We retain your information only as long as necessary to fulfil the purposes above, including legal, tax, and regulatory obligations. Once no longer needed, your data is securely deleted.
Third-Party Services
We may share necessary information with trusted third-party providers (e.g., delivery couriers, payment processors, analytics tools) only to provide our services.
All third parties are required to handle your data in compliance with applicable privacy laws.
International Transfers
Your data is stored and processed within the United Kingdom. If data is transferred outside the UK, we ensure that appropriate data protection safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date clearly stated.
We encourage you to review this policy regularly.
Contact Information
Business Name: Tredz Cycle
Email: Support@tredzcycle.co.uk
Contact Us:+44 20 7946 0857
Company Name: Cota Construction (UK) Ltd
Company number: 08600638
Address: 140 High St, Wollaston, Stourbridge DY8 4PE, UK
Business hours: 9:00 AM to 5 PM London (GMT) Monday to Friday