Welcome to our website at Tredzcycle. If you use our website, services or products, you agree to follow the Terms of Service. You should carefully read these terms before making any purchases through or on our website. If you disagree with the conditions, please do not access our services.
1. Account Registration
You shall make sure the information you provide during registration is true, up to date and includes all the necessary details and update it if the information is not current anymore. It is your duty to shield your account’s details and be accountable for any actions performed under your account.
2. Descriptions and Details
We try our best to provide accurate information about the products you see on our website. But, we make no promise that all the information featured is correct and complete. The prices and information about availability can be changed at any time. If your order contains an item that is out of stock, we will contact you with either a replacement or a refund.
3. Orders and Payment
Make the orders and settle the payment. When you cheque out at Tredzcycle, you pay for all your items and any associated fees and taxes. You can pay using Visa, MasterCard, Maestro, Discover, Credit/Debit Cards.
All prices on our website are listed in British Pounds (GBP £).
4. Shipping and Delivery
All orders are expected to be processed and shipped within 1-2 business days. It takes standard delivery 5-7 business days from the date it leaves the warehouse. The delivery time can be different from what is expected because of weather issues or delay from the delivery company. We presently deliver goods in the United Kingdom and free delivery is included with every order. Once your package leaves our warehouse, we will send you tracking details which you can track on the website.
5. Returns and Refunds
Unused, undamaged and unopened items may be returned within 30 days after your order is delivered. Any item that is personalised cannot be returned. We will pay for shipping the item back to us if it is defective or wrong. For any other reasons (change of mind or wrong size), the customer must pay for returning the item. After accepting the returned items, it may take 14 business days to process the refund and send it to your original payment card.
6. Cap on the Amount of Money
I am Obliged to Pay We are not held responsible for any damage that comes from using our products or our website such as direct, indirect, incidental, punitive or consequential damages. In all cases, our responsibility will not go beyond the price you paid for the products or services.
7. Information Security
All details about handling your data are given in our Privacy Policy. We do not allow third parties to use your personal information for their marketing campaigns.
8. Changes in Offer
We have the discretion to change or update the Terms of Service at our own time. Any changes will show up on this page and the date the changes go into effect will be updated. Make sure to visit this page often for updates on the licence. When you use our website or services after the new Terms of Service take effect, it is presumed you are agreeing to the new rules.
9. Governing Law
The Terms of Service are subject to the laws of the United Kingdom. If any disputes happen from or about these Terms of Service, they will be brought before the United Kingdom courts only.
Contact Information
Buisness Name: Tredzcycle
Email: info@tredzcycle.co.uk
Phone:+44 20 7946 0857
Address: 140 High St, Wollaston, Stourbridge DY8 4PE, UK
Business hours: 9:00 AM to 5 PM (GMT) Monday to Friday
Response time: We aim to respond within 2 days.